Alumni Helpdesk – Wesleyan University

How to resolve the “Bad Request/Error 400” problem on Wesconnect. Update, Dec. 12 This problem occurs because of links containing special characters. It appears to affect Mozilla Browsers (e.g. Firefox). To resolve the problem you need to delete the __utmz cookie that is set for the wesconnect.wesleyan.edu domain. Instructions To delete the cookie that is causing [...]

11:22 a.m.: Wesleyan’s online giving form is currently experiencing an outage. University Relations staff are aware of the problem and are working to fix it. We expect to have the issue resolved today, and will post an update shortly. We apologize for any inconvenience. If you attempted to use the giving form and experienced a [...]

There was a problem with a Wesleyan e-mail server over the weekend that prevented some users from accessing their accounts. From the ITS Status blog: On Saturday, June 2, we experienced a hardware problem that affected some email accounts on the system. Between approximately 1:00 and 5:30PM, these accounts were inaccessible. Though precautions are in [...]

Facebook Log In is currently down on Wesconnect. We are working with application support to get this resolved as soon as possible. Until then please access Wesconnect using the credentials you created when you first signed up. As always, please let us know if you have any questions. Update (Mar. 27, 2012 at 3:40 pm): [...]

We’re currently looking into a possible issue with Wesconnect password reset. A number of alumni have reported that reset notifications are not being received. We’re following up with technical support and will provide an update as soon as possible. Update (Feb. 17, 2012 at 7:15 pm): We’re still researching this problem. If you experience problems [...]

Update at 2:50 pm: This problem is now resolved. Account access (including e-mail) for the Class of 2011 is currently unavailable. ITS is working to fix this ASAP: Friday, August 5 12:00 Beginning this morning at approx 11:30AM, there is a problem with the accounts for the class of 2011. We are working to resolve [...]

Update: This problem has been resolved. Some alumni have noticed a problem with their WesCareer portfolio where the left navigation menu is missing. There is only a top bar and a blank white screen beneath. We are working with ITS to address this. Meanwhile, the following can be used as a workaround: You will need [...]