Alumni Help Desk – Wesleyan University

If you access SquirrelMail (i.e. Wesleyan web mail) via the Electronic Portfolio, it will now open in a separate tab instead of in a frame below the black bar.

Tags: announcements, squirrelmail

Update at 2:50 pm: This problem is now resolved.

Account access (including e-mail) for the Class of 2011 is currently unavailable. ITS is working to fix this ASAP:

Friday, August 5 12:00

Beginning this morning at approx 11:30AM, there is a problem with the accounts for the class of 2011. We are working to resolve the issue now and hope to have all access restored within 2 hours.

Updates will will also be posted on Twitter @wes_itsinfo and on Facebook Wesleyan Information Technology page.

Check the ITS Status blog for updates, or follow @wes_itsinfo on Twitter.

Tags: access, accounts, class of 2011, current, email, issues, its

Alumni and other members of the Wesleyan community, please be advised of the following ITS alert that was issued yesterday, July 6:

Many faculty, staff and students received a phishing email today with the subject lune [sic] Wesleyan University and a link to what appears to be a Wesleyan site, but is not. The body of the email requires information we would not request from our users.

We were able to react quickly to the email and block it from further entry. If you received it, please disregard the message and remember that we would not solicit such information from you.

To reiterate: Wesleyan University will never ask you to provide your password. Such request from anyone are likely to be attempts to gain your personal information for malicious purposes. If you have further questions, please reply in the comments or submit a support request.

Tags: alert, email, its, phishing, warnings

Wesconnect, a new online community for Wesleyan alumni, is live. Visit wesconnect.wesleyan.edu to sign up. Wesconnect contains the alumni directory, user profiles, tools to create blogs, group pages and events. Find out more or visit the homepage and start exploring:

A welcome note was sent to all alumni this morning which contains instructions, but if you know your WesID you can signup directly. We’ve started an FAQ page and will add to it as we go. Please send questions, comments, feedback to wesconnect@wesleyan.edu, or connect with us (and other alums) on Twitter or Facebook.

What is Wesconnect?

Wesconnect is a virtual meeting place where you and fellow alumni can connect with your Wesleyan friends, discover lifelong learning opportunities and other aspects of the Wesleyan experience, and network for social and professional purposes.

Wesconnect gives you great tools to update biographical information, post class notes, message friends, register for events, read and share news, and make donations. It also provides an entirely new venue for building communities of users who share common interests. The community helps you maintain the connections you established as a student and helps you find new ones throughout your life and career.

When will it be available?

Wesconnect will launch on May 19, 2011 during Reunion & Commencement Weekend. Click “Alumni” at the top of any Wesleyan page. Visit the project page for more information.

Tags: alumni, class notes, directory, events, news, wesconnect

From the ITS Info blog yesterday:

In the last couple days, at least two new phishing emails have been circulating. Again, both appear to be convincing and ask you to act in order to prevent suspension of your account. ITS does not ask you to provide login information via email nor do we ask you to click links to provide that information.

If you have any concerns, please change your password immediately. If you have any follow up questions, please submit a support request.

The following message was recently sent to members of the Wesleyan campus community and we are re-posting it here for your information (emphasis added).

Several Wesleyan Community members have received an email appearing to be from webmaster@wesleyan.edu with the subject line: “Account Update” offering enhanced functionality.

This email is a phishing fraud. Do not respond.

If you have responded please immediately change your password and notify your Desktop Support Specialist or the Help Desk at helpdesk@wesleyan.edu or ext 4000. We have blocked any future emails from this email address.

For more information on phishing see:

http://www.wesleyan.edu/its/virus/virus-faq.html#Phishing

Karen Warren
Director of User and Technical Services

Please note that Wesleyan will never e-mail you for your account password.

Tags: email, information security, its, phishing, user data, warnings, wesleyan

Update: This problem has been resolved.

Some alumni have noticed a problem with their WesCareer portfolio where the left navigation menu is missing. There is only a top bar and a blank white screen beneath. We are working with ITS to address this. Meanwhile, the following can be used as a workaround:

You will need to perform a few steps to accomplish this. Signing up for WesNet is part of this process.

1. If you have visited the Wesleyan site quit your browser.
2. Reopen your brower.
3. Go to http://www.wesleyan.edu/wesnet/
4. Do Not sign in, instead click on “First time Visitor…”
5. Proceed through the sign up prompts. You will need your WesID to complete the process, if you do not know your WesID, please contact us by filling out the Alumni Helpdesk support form and we will get back to you promptly.
6. Provide your non-wesleyan email address when prompted.
7. You will receive an e-mail at that address with your temporary password and a reminder to reset the password as soon as possible.
8. Sign into WesNet at http://www.wesleyan.edu/wesnet/
9. You will see your WesCareer screen again, but you will now be able access WesNet through a link on the top-right. Click WesNet.
10. Set WesNet as your default portfolio by clicking “Other Portfolios”, selecting WesNet on the left and clicking Set my Primary Portfolio.
11. You will receive a confirmation message. Then click WesCareer in the Portfolio list on the right.

Once you re-enter WesCareer from the WesNet portfolios ‘Other Portfolios’ option, you should have full access to the WesCareer portfolios including the ability to sign out from WesCareer.

Please submit a support request if you have any problems with this process.

This is a reminder that Wesleyan University will never request user login information in an email, nor will it provide a link in an email to collect such information from you. Regardless of how convincing or official an email may appear, if you are asked to provide a username and password or click a link to do so, it is not legitimate.

If you have further questions please contact the Alumni Help Desk by submitting an online support request, or by calling (860) 685-2525.

In the coming weeks ITS will launch an upgraded version of Wesleyan’s Webmail program (Squirrelmail). The new version includes some minor graphical enhancements and new features, including:

1. The ability to flag and unflag messages for future review.
2. The ability to view messages in thread format. This allows you to group emails and their replies into a single thread.
3. The ability to sign-out without closing the browser.

We don’t anticipate any service interruptions as a result of the upgrade. Users should be able to log in and access their mail normally.

Update: Wesleyan Webmail (Squirrelmail) will be upgraded to a new version on Tuesday, April 20. No service delays are expected.

Tags: content, its, squirrelmail, Updates, webmail