Alumni Help Desk – Wesleyan University

Next Saturday, April 28, Wesconnect will be unavailable for scheduled maintenance. The maintenance window is 12:00 a.m. to 5:00 a.m. This outage only affects the wesconnect.wesleyan.edu site. Other services such as E-Portfolio (WesNet), e-mail and the University site will not be affected.

Facebook Log In is currently down on Wesconnect. We are working with application support to get this resolved as soon as possible. Until then please access Wesconnect using the credentials you created when you first signed up.

As always, please let us know if you have any questions.

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Update (Mar. 27, 2012 at 3:40 pm): A system update will go into effect tonight that is expected to fix this problem.

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Update (Mar. 28, 2012 at 9:30 am): Facebook Log In is now working, however there is a problem with the button display. We are working to resolve this a.s.a.p.

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Update (Mar. 29, 2012 at 7:10 am): Facebook Log In is working and the button display has been fixed.

Tags: facebook, issues, log-in, wesconnect

This is just a short post to announce a new page describing Facebook Log In for Wesconnect. If you are a Facebook user this is a convenient way of accessing Wesconnect without having to remember another username and password.

As always, please let us know if you have any questions.

Tags: authentication, credentials, facebook, how-to, log-in, tips, wesconnect

This Sunday, March 11 ITS will be performing scheduled maintenance on all critical University systems. The scheduled maintenance window is 6:00AM–11:00AM.

From the ITS Systems blog:*

This is the most significant down time as all critical systems will be unavailable including email. We are performing a major operation which will help us reduce the scope of future down times by distributing data storage over more systems. During this window, a very limited home page will be displayed on Wesleyan’s web site.

During this time, the following services will be unavailable:

• main Wesleyan website—a limited homepage will be displayed during the maintenance
• Wesleyan blogs (including the Alumni Helpdesk site)
• Wesleyan e-mail
• WesNet/Electronic Portfolio

Wesconnect will not be affected.

For status updates during the outage please visit the Wesleyan ITS Twitter feed or Facebook page.

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* The maintenance was originally scheduled for Saturday, March 10 but was rescheduled to March 11.

Tags: alumni, e-portfolio, email, homepage, its, maintenance, scheduled, systems, website, wesnet

We’re currently looking into a possible issue with Wesconnect password reset. A number of alumni have reported that reset notifications are not being received. We’re following up with technical support and will provide an update as soon as possible.

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Update (Feb. 17, 2012 at 7:15 pm): We’re still researching this problem. If you experience problems resetting your password on Wesconnect please try the following:

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Update (Feb. 20, 2012 at 5:15 pm): This does not seem to be a widespread problem. So far only three users have been confirmed as having password reset problems. We’ll continue to monitor this issue and will post another update tomorrow.

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Update (Feb. 23, 2012 at 6:00 pm): We’ve concluded that recent login issues were isolated cases.

Tags: issues, password, reset, wesconnect

Wesleyan Alumni: an e-mail message is circulating that pretends to be from Wesleyan University asking you to provide your e-mail address and password. The message may appear with the following header details:

Please delete any such messages that you receive and do not reply to them. Wesleyan will never ask you to provide your username and password. Instead we provide tools to allow you to reset your password as needed.

If you have responded to this message, please immediately change your password using the Password Manager in WesNet, or reset your password using the WesNet password reset form. Further information is available on the Username and Password page.

Tags: alert, passwords, phishing, reset, scam, security

The new login page for WesNet/E-Portfolio and Wesleyan Webmail was launched today. A few people are experiencing issues in connecting—common problems and suggestions for fixing them include:

If you’re still unable to gain access please submit a support request and remember to include as much information as you can—especially the text of any error messages that you see.

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Update (Feb. 15, 2012): Before yesterday’s change it was possible for Class of 2009 and later to login to their GApps account by visiting webmail.wesleyan.edu. This URL used to allow redirection to the actual login page for GApps, mail.gapps.wesleyan.edu. This redirection no longer works, so you must now visit the GApps login page directly.

Tags: cas, cookies, e-portfolio, login, sso, tips, username, webmail, wesnet

Tomorrow—Tuesday, February 14, 2012—the WesNet/E-Portfolio login page will be updated.

The existing page looks like this:

The new page will look like this:

The new login page is called SSO or “Single Sign-On.” It will contain a link at the bottom for alumni support. Status notifications from ITS will be available in the right sidebar. For more information visit the ITS New Login Page FAQ.

(This change will not impact Wesconnect.)

Tags: cas, e-portfolio, its, login, sso, update, wesnet

Update: This change will occur on Tuesday, February 14, 2012.

ITS is working on an update to Wesleyan login pages that will affect alumni using WesNet and Wesleyan Webmail. The new login page will be similar to this screenshot:

The new login page is called SSO or “Single Sign-On.” Dates for the changes will be posted here when available. For more information visit the ITS New Login Page FAQ.

(This change will not impact Wesconnect.)

Tags: cas, e-portfolio, its, login, sso, update, wesnet

A phishing email titled “Your Wesleyan Webmail Account Has Been Suspended” is circulating. This is not legitimate.

If you have already responded to this email, change your password immediately.

• Reset your Wesconnect password
• Reset WesNet/EPortfolio/Alumni E-mail password
• Contact support

As always, Wesleyan will not ask you for your password to any systems via email.