To use one of these networks, click the icon (e.g. Twitter), login at the social site, then log in at Wesconnect. You’ll be prompted at each step. The Wesconnect login happens only once. After you’ve connected your social network account with Wesconnect, the next time you return simply click on that icon and you’ll be logged in.

This page will be updated with additional screenshots in the coming days. Meanwhile, please let us know if you have any questions.

Update (April 11, 2013): Here’s more information on how to log in using a social site.

1. General account configuration guidelines
2. An example IMAP account setup with screenshots
3. How to import mail into a Gmail account
4. How to transfer mail between accounts using IMAP

Please send us feedback if you have questions that are not answered here.

From: Johnson, Eugene (sender names may vary)
Sent: Saturday, December 22, 2012 4:37 PM (sent dates may vary)
Subject: IT Services Important Message (subject lines may vary)

TO ALL EMAIL USERS.

Wesleyan Helpdesk is an information and assistance resource that troubleshoots problems with your account. You have exceeded the limit of your mailbox set by our IT Service, and from now you cannot be receiving all incoming emails. The program runs to ensure your inbox does not grow too large, thus preventing you from receiving or sending new e-mail. To prevent this, you are advised to click on the link below to reset your account. Your account is experiencing an unexpectedly termination. You are advised to click on the questionnaire below for activation, fill and submit the information below while our Message Center Immediately authenticate your account. Follow the link: CLICK HERE

Inability to complete the questionnaire on the link will render your account inactive within the next 24 hours. Please do find this message important.

Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No

Wesleyan University Programs

To reiterate: this is not a legitimate Wesleyan email message. Please delete it and do not respond in any way.

Update, Dec. 12

This problem occurs because of links containing special characters. It appears to affect Mozilla Browsers (e.g. Firefox). To resolve the problem you need to delete the __utmz cookie that is set for the wesconnect.wesleyan.edu domain.

Instructions

To delete the cookie that is causing the problem, navigate to the following setting:

• On a Mac: Firefox > Preferences > Privacy > Show Cookies
• Windows PC: Firefox > Options > Privacy > Show Cookies

These screenshots show how to filter for “wesconnect” cookies in Firefox on Mac and PC (click for larger version).

Details

The special character that caused the problem was an “en” dash in the e-mail subject line for a recent NOW on Wesconnect email. Unfortunately, the problem persists (i.e. you cannot view any Wesconnect pages) until the cookie is deleted. We apologize for the inconvenience and are taking steps to prevent this from reoccurring.

Our thanks to all who reported the issue and helped us to diagnose the problem.

Need help?

Please get in touch if you would like help to resolve this problem, or if you have any questions.

Update, Dec. 3

This problem appears to be related to cookies in Mozilla Browsers (e.g. Firefox). See below for a workaround, and please get in touch with your findings as it will help us to locate the exact cause.

Some readers of Wesconnect and the NOW on Wesconnect email newsletter are reporting Bad Request/Error 400 messages when clicking on links. If you are experiencing this problem please let us know by answering these questions. It will help us to track down the source of the problem.

• What browser (including version) are you using? (how to get browser version)
• What operating system (OS) are you using? (how to get Mac or Windows version)
• Does it happen in other browsers when you visit the same link? (can you try another browser?)
• Does clearing cookies make the problem go away? (how to clear cookies)
• Does it happen when you click on the “View it in your browser” or “Forward to a Friend” links at the top of the message?
• Does it happen when you bypass the email and visit Wesconnect directly?
• Does it happen on any other website?

Please submit a support request with your answers. Thanks for your help, and thanks for reading!

Feedback

Workaround

It seems that clearing cookies will fix this problem for most users (how to clear cookies). If you would like to clear only the cookies related to Wesconnect (instead of removing all of your browser’s cookies) then filter cookies for “wesleyan” and “imodules” and delete only those. We are still trying to determine exactly which cookies are causing the problem, but we currently suspect Google Analytics cookies __utmb, __utmz and __utma.

Any information you can share will be extremely helpful, so please let us know if this works for you.

11:22 a.m.:

Updates

Update 1 (12:48 p.m.): This issue is resolved and the online giving form is working again. If you experience any problems, please let us know by submitting a support request. Once again, apologies for the inconvenience.

Please let us know if you have any questions.

Consequently, University Relations is taking this opportunity to remind all users of Wesconnect of the Terms and Conditions and Privacy Policy to which members agree when signing up. Any kind of mass mailing of alumni, or use of the directory for non-Wesleyan purposes such as solicitations, for commercial enterprises, or for political campaigns is strictly prohibited.

We strive to make Wesconnect a great way to get in touch with individual alumni as well as to reach out to the whole community. If you’d like to share a message with the wider community, please see our How To page on getting the word out.

As always, we welcome your feedback; please contact us if you have thoughts, ideas, questions, need help, or to report suspected misuse.

Whether you use Outlook, Apple Mail, Thunderbird, a mobile device, etc., you can make the change to SSL now to avoid any interruption of service. The method for changing your settings will depend on your e-mail application, but all e-mail clients provide you with the ability to configure these details.

Who is affected? This change applies to alumni through the Class of 2008 who use their Wesleyan e-mail from Outlook, Apple’s Mail.app, Thunderbird, on a mobile device, etc. You can make the change to SSL now to avoid any interruption to your e-mail service.

Who is not affected? If your e-mail client settings are currently configured to use SSL then no action is needed on your part. Also, if you only use webmail.wesleyan.edu to read your Wesleyan e-mail, then this change will not affect you. Alumni on GApps (Class of 2009 onwards), students, and staff are not affected by this change.

If you have any questions, please let us know!

Scheduled outage Tuesday (tomorrow)

REMINDER: the Cyrus e-mail server (webmail.wesleyan.edu) will be unavailable tomorrow, August 21, from 5:30-6:30 a.m. EST. This scheduled downtime is to allow for necessary system maintenance. E-mail will be unavailable during this time for alumni with Cyrus accounts (most alumni through Class of 2008).

Upcoming changes to Advanced Settings

As of September 15 September 18, 2012, your e-mail client will be required to use SSL when connecting to your Wesleyan e-mail account via POP or IMAP. After this change, non-SSL connections will no longer work.

Who is affected? This applies to alumni through the Class of 2008 who use their Wesleyan e-mail from Outlook, Apple’s Mail.app, Thunderbird, on a mobile device, etc. You can make the change to SSL now to avoid any interruption to your e-mail service.

Who is not affected? If your e-mail client settings are currently configured to use SSL then no action is needed on your part. Also, if you only use webmail.wesleyan.edu to read your Wesleyan e-mail, then this change will not affect you. Alumni on GApps (Class of 2009 onwards) are not affected by this change.

More information will be posted soon.

Questions or problems?

See the Alumni Helpdesk for updates, and let us know if you have any questions.

From: Wesleyan University [News@wesleyan.edu]
Sent: Tuesday, July 03, 2012
Subject: News update!

This was a phishing e-mail (Wikipedia link): an illegitimate attempt by an unauthorized third-party to gather your personal information by asking for it. Please note that Wesleyan will never ask for your password.

If you need assistance, please submit a support request.

The ITS Systems blog announced yesterday that Wesleyan Electronic Portfolios will be unavailable for all users beginning at noon Thursday, July 12 and ending at 1 pm Sunday, July 15. This scheduled outage is to perform an upgrade of administrative systems.

During the downtime, E-Portfolios will not be available to alumni:

• WesNet
• WesCareer

However, e-mail will be available to alumni:

• Google Apps/Gmail (Class of 2008 and later)
• Wesleyan WebMail

Photo, cropped: researcher operating an IBM 1620 Data Processing System, 1965.

Members of the Class of 2012 are now eligible to sign up for Wesconnect, the alumni website and home of the Alumni Directory. Wesconnect is where you can update your contact information, find and network with alumni, read news and stay up to date with the latest events in your area. Sign up now using your Wesid.

Your Student Portfolio has also been converted to a WesCareer Portfolio, providing ongoing access to your academic, advising, and financial information. You may wish to sign up for a WesNet Portfolio too, allowing you to manage your Wesleyan email account and reset your password.

Please let us know if you have any questions, and welcome to the Wesleyan alumni community!

WesCareer Portfolio

If you plan to continue using your Wesleyan e-mail account, we suggest that you also sign up for a WesNet Portfolio. This allows you to manage your e-mail account (access, spam control, forwarding), and to reset your Wesleyan password should you forget it.

WesNet Portfolio

Please note: Wesconnect, the alumni website and home of the Alumni Directory, is uses an independent username and password system (i.e. not your Wesleyan username and password). Find out more about Wesconnect.

As always, please let us know if you have any questions and we’ll be happy to point you in the right direction!

Beginning at noon on Thursday, July 12, EPortfolio will be offline through Sunday evening, July 15. The user community will receive emails with detailed information about this upgrade. An interim page with critical links will be available during the EPortfolio downtime. Email, WesFiles, WFS and Moodle will all be AVAILABLE during this major upgrade. Please pay attention to forthcoming emails which will outline specific information.

The outage will affect alumni access to WesNet (but not Alumni E-mail) for the designated period. Further information will be posted here as it becomes available.

On Saturday, June 2, we experienced a hardware problem that affected some email accounts on the system. Between approximately 1:00 and 5:30PM, these accounts were inaccessible. Though precautions are in place to prevent this from happening, the problems affected those systems as well. While some messages may have experienced a delay in delivery, no mail was lost during this time.

We heard from some alumni about the problem. The issue should now be resolved. Please let us know if you experience any problems accessing your account.

Simply visit Reunion & Commencement 2012 and tap on the red mobile icon. Below the icon you’ll find instructions for adding the site to your home screen. (The steps to do this on the iPhone are also included here.)

Tap the red mobile icon

Add to home screen (iPhone)

Feedback

Please share any feedback or questions in the comments, or by submitting a support request.

Welcome back Wesleyan alumni and parents, and congratulations to the Class of 2012!

Update (May 24): Here’s a list of supported mobile devices that work with the new site.

As always, please let us know if you have any questions.

Update (Mar. 27, 2012 at 3:40 pm): A system update will go into effect tonight that is expected to fix this problem.

Update (Mar. 28, 2012 at 9:30 am): Facebook Log In is now working, however there is a problem with the button display. We are working to resolve this a.s.a.p.

Update (Mar. 29, 2012 at 7:10 am): Facebook Log In is working and the button display has been fixed.

This is just a short post to announce a new page describing Facebook Log In for Wesconnect. If you are a Facebook user this is a convenient way of accessing Wesconnect without having to remember another username and password.

As always, please let us know if you have any questions.

From the ITS Systems blog:*

This is the most significant down time as all critical systems will be unavailable including email. We are performing a major operation which will help us reduce the scope of future down times by distributing data storage over more systems. During this window, a very limited home page will be displayed on Wesleyan’s web site.

During this time, the following services will be unavailable:

• main Wesleyan website—a limited homepage will be displayed during the maintenance
• Wesleyan blogs (including the Alumni Helpdesk site)
• Wesleyan e-mail
• WesNet/Electronic Portfolio

Wesconnect will not be affected.

For status updates during the outage please visit the Wesleyan ITS Twitter feed or Facebook page.

Please delete any such messages that you receive and do not reply to them. Wesleyan will never ask you to provide your username and password. Instead we provide tools to allow you to reset your password as needed.

If you have responded to this message, please immediately change your password using the Password Manager in WesNet, or reset your password using the WesNet password reset form. Further information is available on the Username and Password page.