Late last week, based on additional feedback from WesChat list members, we reverted the recent change to WesChat’s headers. Several regular readers/contributors noted that the changes made the list harder to use: to such an extent that it was worse than the original problem.
When we made the header change a few weeks ago we were concerned about message non-delivery, so we prioritized delivery to the maximum number of subscribed members, following the guidelines to listserv administrators issued by Yahoo and AOL.
With last week’s reversion to the original configuration, the priority for how WesChat works is now usability. Unfortunately this means that the original problem—messages not being delivered or going to spam for some recipients—has returned.
What this means
If you are subscribed to WesChat from an AOL, CS or Yahoo! address your messages will not be delivered to all users and may go to spam for some users. This is an email service problem on the sender side. Our suggested workaround is to resubscribe to WesChat from a non-AOL/CS/Yahoo address. The following table describes which senders and which recipients are known to be affected.
Messages may not be delivered to services at right when sending from:
Messages may not arrive from services at left when receiving at:
|AOL (incl. Compuserve)||AOL (incl. Compuserve)|
|Hotmail (incl. Outlook.com)|
We’re sorry that we weren’t able to resolve this problem in a more satisfactory way. Despite working with ITS staff we were unable to improve the way that Lyris notified recipients of the sender’s identity under the new header system.
If you need assistance with WesChat, including resubscribing, please submit a support request and we will get right back to you.