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Resolved – Possible issue with Password Reset on Wesconnect
Feb. 17, 2012 by Adrian Cooke
We’re currently looking into a possible issue with Wesconnect password reset. A number of alumni have reported that reset notifications are not being received. We’re following up with technical support and will provide an update as soon as possible.
Update (Feb. 17, 2012 at 7:15 pm): We’re still researching this problem. If you experience problems resetting your password on Wesconnect please try the following:
- Be sure that you are using the correct e-mail address—the one you originally signed up with
- Visit wesconnect.wesleyan.edu/reset and submit the form with that address
- Check your e-mail account—including your Junk mail folder—for the notification, allowing at least 15 minutes for it to appear
- If it still has not arrived submit a support request and let us know
Update (Feb. 20, 2012 at 5:15 pm): This does not seem to be a widespread problem. So far only three users have been confirmed as having password reset problems. We’ll continue to monitor this issue and will post another update tomorrow.
Update (Feb. 23, 2012 at 6:00 pm): We’ve concluded that recent login issues were isolated cases.
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